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Werk coach dashbord

This internal page contains coach notes, claimant overviews and several judgy observations that should probly not be public.

Offis use only. If u can see this page, someone has done an IT.
Claimant summary
Name
gary probably
Current status
active, confused, intermittently compliant
Appointment attendance
missed 1, attended 0.5, disputed 3
Risk level
amber with strong beige undertones
Recent coach notes
09:04
Claimant says they never got the message. Technically true because it was sent after the appointment.
09:17
Asked sensible question about next steps. Replied with generic link and hoped for the best.
10:42
Presented as organised, which is frankly suspicious given the portal they are using.
11:03
Still waiting on evidence already uploaded twice. System insists it enjoys the attention.
14:26
Appears willing to work, which creates paperwork and is therefore a mixed blessing.
Action planner
Suggested action
Book follow-up appointment at inconvenient time, then move it slightly.
Alternative action
Request another form of ID not mentioned anywhere previously.
Escalation
Mark as “needs support” while offering none in practical terms.
Chat with assistant
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